We Routers Connect are committed to protecting your privacy. Our goal is to provide you with a positive experience on our websites and when using our apps, products, and services, while at the same time keeping your Personal Information, as defined below, secure. Our privacy practices are described below, as well as in separate notices given when an app, product or service is purchased or downloaded (our “Privacy Policy”). This Privacy Policy covers all Belkin products and Belkin websites. By visiting Routers Connect website, using Routers Connect products or providing us with your Personal Information (as defined below), you are accepting and consenting to the practices, terms, and conditions described in this Privacy Policy.
You will not need to consent to this Privacy Policy, but do acknowledge you have read and understood its terms.
For ease of reference, we will use the following terms in this Privacy Policy:
“Routers Connect”, “our”, “us” or “we” means Routers Connect.
Types of Information Covered by This Privacy Policy
Personal Information. This means any information that (either in isolation or in combination with other information) can be used to identify you directly or indirectly. Some examples of Personal Information include your name, address, email address, phone number, any ID number or location data.
Aggregated Information. Information may be aggregated and/or anonymized. When information is aggregated, it is combined with information about other customers and users. Aggregated information that includes Personal Information is considered Personal Information until it has been anonymized.
How We Collect Information
We collect and process the following data about you:
Information you give us. If you fill in forms on Routers Connect website or correspond with us by phone, email or otherwise, you may be providing us with information about you, which may include Personal Information. This includes information you provide when you register on Routers Connect websites, register or return a Routers Connect Product, subscribe to any of our services, search for a product, place an order on Routers Connect websites, participate in discussion forums or other social media functions on Routers Connect websites, enter a competition, promotion or survey, participate in a training session or other event, download firmware, software and apps, or when you report a problem with Routers Connect websites or Routers Connect products or otherwise request support. Personal Information you give us may include your name, address, email address, phone number and other contact information, financial and credit card information and any other information that can be used to personally identify you.
Information we collect about you. We automatically collect information when you use Routers Connect websites or Routers Connect products, including:
How We Use Information
We use the information we collect for a number of purposes. These purposes will be consistent with the reason you provided the information to us or for a directly related purpose.
Why We Use Information
Where we process your Personal Information to provide a product or service, we do so because it is necessary to perform contractual obligations that we owe to you and for our legitimate interests to provide products and services, to maintain our relationship with you and to protect our business. If you choose not to provide us with the Personal Information we need to provide you with a product or service, we will not be able to provide it. When you purchase and/or download new Routers Connect products, we will only use your Personal Information for the purposes set out in this Privacy Policy, and any notification provided to you at the time of purchase or download.
We also use your Personal Information to protect our business (for example, against fraud), or to comply with legal requirements to which we are subject (for example, tax or financial reporting requirements).
We will always seek your consent before we send you any direct marketing communications.
Sharing Information
Under no circumstances do we rent or sell your Personal Information to third parties for marketing purposes. We only share your Personal Information with third parties for marketing purposes if you have granted us permission to do so and in accordance with the Marketing section below. We share Personal Information in the following ways:
within Routers Connect for purposes of data processing or storage;
within Routers Connect corporate group, including with our subsidiaries, affiliated companies, and divisions, all of whom may use your information for the purposes disclosed in this Privacy Policy;
with business partners, service vendors authorized third-party agents or contractors to provide a requested service or transaction, including processing orders, hosting websites, storing your information, providing email communications on our behalf and providing customer support.
Marketing
You have the right to ask us not to process your Personal Information for marketing purposes. We will inform you (before collecting your Personal Information) if we intend to use your Personal Information for marketing purposes, or if we intend to disclose your Personal Information to any third party for marketing purposes.
If you do not wish to receive direct marketing material from us or a third party, in addition to following the “Unsubscribe” instructions in a marketing email, you can send us an email request at support@routersconnect.com.
Where We Store Your Information
The data that we collect from you may be transferred to, and stored at, various locations globally, including the United States. It may also be processed by Routers Connect staff or contractors operating outside your country of residence (including, if you are in Europe, outside of the EEA, or, if you are in Australia or New Zealand (“ANZ”), outside of ANZ) who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfillment of your order, the processing of your payment details and the provision of support services. We also use cloud-based applications and services to store and process your Personal Information, which may result in your Personal Information being stored outside your country of residence (or the EEA or ANZ).
Accessing and Updating Your Personal Information
We need your help in keeping your Personal Information accurate and up to date, so please notify us of any changes to your Personal Information. You can access and update your Personal Information and communication preferences at any time in the following ways:
by clicking the “Unsubscribe” link in any email you receive from us;
by sending an email to support@routersconnect.com. Please be sure to include your name, email address and specific relevant information about the information you would like to change or the material that you no longer wish to receive; or
for many Routers Connect websites and Routers Connect products, by signing in to your online account located at the URL provided when you signed up for the Routers Connect website or service.
We will honor your request to:
correct your data if it is inaccurate or incomplete;
transfer Personal Information you have provided to us to a third party if we are processing that data on either on the basis of your consent or to perform a contract with you;
delete your Personal Information, unless we are required to retain it by law or to establish, exercise or defend legal claims; and/or
provide you with a copy of your Personal Information held on our current records. If you are outside the EEA, we may make a reasonable charge if records must be accessed from backed up or archived records.
If you are resident in the EEA, you also have the right to:
We will respond to your request promptly upon receipt. If you are in the EEA, this will be within one month of receipt, or, if further time is required, we will inform you of this and the reason for the delay. We may ask you to verify your identity before we can act on your request. If your Personal Information has been disclosed to a third party in accordance with this Privacy Policy, we will take reasonable steps to notify the third party of any updated information you provide to us.
Cookies, Web Beacons and Other Web Tools
To learn more about how we use cookies, web beacons and other web tools, and how to control which cookies, web beacons and other web tools are used, please see our Cookie Policy.
Security
We strive to maintain appropriate administrative, technical and physical safeguards designed to protect the information collected by Routers Connect websites and Routers Connect products. Unfortunately, the transmission of information via the Internet is not 100% secure.
It is important to note that if you use a computer or device that can be accessed by others, other people may be able to access unencrypted Personal Information. If you do not want your information to be available to others, exercise caution when using public computers or devices or when using any computer or device to which users unauthorized by you may have access.
Updates and Upgrades
Routers Connect products may be updated or upgraded from time to time to provide additional features, address technical issues, and generally make your user experience better. Some Routers Connect products include an auto-update feature, which gives us the ability to make updates automatically. You can change auto-update options by changing your settings within the Routers Connect Product account information. In very limited cases, updates may still be automatically applied, regardless of the auto-update setting. For example, we may provide an automatic update that prevents or fixes a security vulnerability or breach to your network.
Third Party and Social Media Linked Sites
Routers Connect websites and online services may contain links to websites or online services operated by third parties. Routers Connect products may also use or offer products and services from third parties, such as a third party app that works with a Routers Connect Product. Once you leave Routers Connect websites and Routers Connect products, your activities are governed by the terms of use and privacy policies of the third party websites and online services. Routers Connect is not responsible for the privacy practices or the content of these websites and online services, and we encourage you to carefully read the terms of use and privacy policies of any website and online service you visit.
Forums/Chat Rooms
If you participate in or post information to a discussion forum or chat room on any Routers Connect website or Routers Connect Product, you should be aware that the information you provide there will be made broadly available to others, and can be read, collected, forwarded or used by other users of these forums, potentially inside or outside Routers Connect, who have access to that forum. This information could also be used to send you unsolicited messages. Please recognize that individual forums may have additional rules and conditions. Each participant’s opinion on a forum or chat room is his or her own and should not be considered as reflecting the opinion of Routers Connect. We are not responsible for Personal Information or any other information you may choose to submit in these forums, or the consequences of any submission. If at any time you would like to remove a posting, please email us at support@routersconnect.com. Keep in mind that removal of a posting from a forum or chat room does not mean that the posting will be deleted from our systems, or that it has been completely removed from the Internet.
Updates to this Privacy Policy
We may update this Privacy Policy from time to time, so please review it frequently. If we change our Privacy Policy, we will post the revised version here, with an updated revision date. If we make material changes to our Privacy Policy, we will notify you by email or prominently post a notice on this website.
How to Contact Us
Should you have any privacy-related questions or comments related to this Privacy Policy, please call on +13232896126 or contact us at support@routersconnect.com email.
If you have complaints or concerns about this Privacy Policy, please contact us at the above email. We treat all complaints about a breach of the privacy laws seriously. Someone from Belkin will investigate your complaint and respond to you within a reasonable time.
Updated 12th Sep, 2019